Go To Market Series: Customer Success & Services Compensation

Claire Davis | July 6, 2023

The latest trends in customer success and services compensation

A holistic and well-executed go-to-market strategy is one of the key pillars that drives sustainable, long-term growth for software companies. Regardless of your organization’s growth motion, effective go-to-market teams represent the voice of the customer and serve as critical feedback loops for product and engineering.

This report details compensation structure for key employees of a customer success (CS) and services organization, including customer success managers, professional services, and customer support. Incentives and compensation structures are a critical component of go-to-market strategy, helping to align your go-to-market teams towards shared business objectives.